FAQ

How long time will it takes to get my painting?

It will take about one week to produce your painting. Then the transport will take another week. Normaly you have your painting at your post office within 2-3 weeks from the day you made your payment.

How do I know that I get a good quality painting?

Artbyweb is a team of art interested people and we work together with the best artist in this area. Our goal is to give you good quality paintings at a very attractive price. The painting is going through our quality check, and if it’s not passing the check, the artist have to fix the issues. That's how we can guarantee that you get the quality you can expect. If there still a problem with your painting you have to contact us so we can solve your problem.

What can I do if I'm not happy with my painting?

If you are not happy with what you get, then please contact us using our form. Here we look at your case and see what we can do. We guarantee you that we will do our best to give you an art that is very good value for money. When you open the ticket, please give us all information about your problem.

What currency do you accept?

Artbyweb reference currency is US Dollar (USD). If you pay by credit cards, we accept USD, EUR, GBP, THB, SEK, NOK and DKK. If you make a bank wire transfer, we only accept Thai Baht since our bank account is in THB. As a customer you are responsible to understand how much your specific order will cost in your currency. If you choose to pay to Arbyewebs bank account, you have to pay your order in Thai Baht (THB) and you have to pay all costs according to this payment.

Is it possible to cancel/ change an order?

Artbyweb place your order as soon as possible after you have confirmed your order. If you want to change or cancel your order and we still havn't started to paint your painting, we will cancel your order. Pleace contact us, and we will respond if it's possible to cancel the order.

How will you send me the order?

Artbyweb are sending all packs using Thailand Post. Your painting will come in a tightly seald PVC-tube.  When you receive your painting, you have to mount your painting on a stretcher. There are many shops that help you with this near your place and if you want to do it yourself, you can follow the instructionst on our "Mount your oil painting on a stretcher guide".

What if my painting is damaged when I receive it?

Artbyweb are sending all packs using Thailand Post. Your painting will come in a tightly seald PVC-tube.  If the package is damaged or show any sign of violent handeling, please clear that issue with the officer at the post office. Your package is send by EMS and are insuerd, so it's important that you make a report at your post office.

What happen if my package don't show up?

Artbyweb are sending all packs using Thailand Post. We are sending your package by EMS and that give us full controle of your package. If the package would get lost for what ever reason, we make a new one at no cost and ship your new painting to you as soon as possible at no extra cost.

Can Artbyweb send my oil painting mounted on a strethcer?

No! Artbyweb is producing high value oil painting at a very low price. Stretcher are on the other hand much more heavy and inexpensive, and can easely be find in a shop near you. To maintain low price production and transport, Artbyweb only deliver the importent part in your painting, i.e. your oil painting on canas. There are many shops that help you with mounting your painting on a stretcher and if you want to do it yourself, you can follow the instructionst on our "Mount your oil painting on a stretcher guide".